Xbox Living

After my recent run-in with the Red Ring of Death, I’m happy to report that I received my Purolator package today with my Xbox 360 inside. Actually, it wasn’t my original Xbox 360 system but a ‘certified’ replacement console. In any case, I’m happy to have it back.

It was Friday, November 30 when I first got red-ringed, which means it took 12 days to get back to me — much less than the 3-4 weeks I was originally quoted. (A replacement obviously takes less time than a repair.) I put that in the win column.

So here’s the timeline of the whole ordeal:

• Friday, November 30: I get the red-ring and call in at about 9:40 PM.
• Wednesday, December 5: Purolator delivers an empty box to my door at about 1:30 PM.
• Still Dec 5: That afternoon I place my Xbox 360 inside and just make it to the local Purolator pick-up location (4:20) to drop off my Xbox 36o. I actually hand it to the guy who delivered the box to me, and he puts it on the truck and drives away before I do.
• Monday, December 10: Apparently, Purolator attempts to deliver a package to my door during the one hour I’m away that day. (I work at home, but was out for lunch.) They leave no notice.
• Tuesday, December 11: Purolator calls me to let me know they have my package and will be delivering it the next day.
• Thursday, December 12: My package, containing my replacement Xbox 360, arrives at 1:30 PM.

So, it took 12 days to get my Xbox 360 replaced, but it would have been even less if my system had failed during the week, rather than Friday night, or if I hadn’t missed the delivery on Monday. If the timing was better, it would have been a mere 6 business days.
And as promised, my free month of Xbox Live Gold membership was also delivered in the form of a prepaid card. It seems a little less cheap since the console wasn’t gone for that long.

Now, I’m off to slap in my hard drive (at least I got to keep that!) to get back in action. The red ring is an annoying problem, but I’m pleased that they were very quick in replacing the console.